Case Study

Key Challenges

The Client is in the business of Real Estate for many decades. They were facing a number of challenges with their previous managed service provider (MSP).

The previous MSP had become complacent and was not providing the level of service and support that Client required. Their IT systems were experiencing frequent downtime, which impacted the productivity and profitability of the business. The MSP’s response time to their service requests was slow, often taking several days to resolve an issue. This caused further disruption to their operations.

Moreover, the previous MSP was not proactive in identifying and addressing potential issues before they became problems. They worked reactively, only addressing problems once they had already occurred, which resulted in additional downtime and increased costs.

Their IT systems were not up to date and lacked security measures, which put their data at risk. Furthermore, they were not taking advantage of new technologies and services that could have improved their operations and increased their competitiveness.

Given these challenges, it became clear that Client needed to switch its MSP in order to improve the efficiency and reliability of its IT Services.

The CRES Solution

The IT Services transition to CRES Technology has resulted in several positive outcomes for Client. CRES followed its standardized transition plan to onboard the Client without any disruption.

Their IT systems are now more reliable, with significantly less downtime. CRES has implemented advanced monitoring and maintenance processes that proactively identify and address potential issues before they become problems. This has led to a significant reduction in downtime, which has improved the productivity of their business. CRES is more effective and consistent in implementation and support, because of its proprietary Activity Matrix for everything its engineers and helpdesk do. Most members of the CRES Team are Certified and Accredited Engineers with several years of experience with multiple Clients.

In addition to improved efficiency and reliability, the transition has also resulted in cost savings. Client is now able to take advantage of additional services and support options, such as disaster recovery, data backup, and cloud services, that were not previously available. This has further improved the company’s operations and increased its competitiveness.

CRES has also implemented advanced security measures to protect the company’s data and ensure compliance with industry standards. This has given the client peace of mind that its data is secure and meets regulatory compliance.