We provide Managed IT services for small and mid-sized companies to help them gain a competitive edge.
Founded with a vision to bridge the gap between technology and business needs, our team brings together a wealth of experience across various sectors, including finance, healthcare, real estate, and hospitality. We understand that every business is unique, and we pride ourselves on our ability to customize our services to meet the specific challenges and goals of our clients.
With decades of experience, we help you craft and execute an IT strategy that aligns with your business goals. Our Virtual CIO (vCIO) services offer fractional access to expert guidance, enabling you to manage projects, control IT costs, and streamline business processes efficiently—on your terms. Whether you need a little or a lot, our vCIO adapts to your needs.
At CRES Technology, we don’t just wait for issues to happen—we prevent them. Through regular Preventative Maintenance on your systems and devices, we minimize unplanned interruptions and reduce support requests. Each service is custom-designed to fit your business needs, optimizing your infrastructure for peak performance and uninterrupted growth.
Artificial Intelligence refers to the development of computer systems that can perform tasks that would typically require human intelligence. It involves the creation of algorithms and models that enable machines to learn, reason, perceive, and make decisions.
There are generally two types of AI: Narrow or Weak AI, which is designed to perform specific tasks, and General or Strong AI, which possesses human-level intelligence and can handle a wide range of tasks.
Unlock the full potential of Microsoft 365 with CRES Technology. We offer expert support across Office applications, SharePoint, Teams, and Workflow Automation to maximize collaboration and productivity. From user administration to customized training and system configuration, we help your business harness Microsoft 365’s full power.
Security is at the heart of our IT services. CRES Technology offers comprehensive Cyber Security as a Service, safeguarding your network against potential threats. From proactive measures to recovery plans, we ensure your business stays secure and resilient in an increasingly vulnerable digital landscape.
Ensure your business meets the highest security standards. CRES Technology helps you navigate and comply with critical certification requirements—whether mandated by government agencies, the EU, or sectors like the Payment Card Industry (PCI). We provide end-to-end support in securing personal and financial data, helping your organization achieve and maintain compliance.
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Save up to 80% compared to hiring a full-time CIO by only paying for what you need.
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As of 2024, the average cost of a data breach in the United States amounted to 9.36 million U.S. dollars.
We scale pricing with a tiered pricing structure, where after each threshold, our corresponding rates go down. As a result, your overall IT service costs curve down instead of growing at the same rate. Contact us to learn more about our tiered pricing model.
We understand your concern. Like the saying goes, “It’s the devil you know versus the devil you don’t”. Some prospective customers also get concerned about the IT services transition process. There are two simple ways you can be assured about our reliability:
- CRES has an excellent reputation, and you can speak to our existing customers as we get closer to signing an agreement.
- We are experienced in frequent onboarding of new customers or their additional locations, which we handle very well with zero disruption of IT services and devices. We do so by utilizing our tried, tested, and refined IT Service Transition Methodology, which employs three logical phases of Discovery, Assessment, and Operational Integration. This methodology is fast, reliable, and proven. Learn more about CRES IT Service Transition Process.
- All of our Tech Resources are well qualified and possess well recognized certifications in various technologies. We promote a culture of continuous learning at CRES Technology, to ensure that we maintain a cutting edge with evolving technologies.
- CRES Technology is compliant with PCI, HIPAA, and GDPR standards. Therefore, we possess the highest compliance standards and help our customers become compliant or maintain regulatory compliance.
That’s an excellent question, and this is the reason most MSPs (Managed Service Providers) often fail as they grow. That’s because, growth means stretching of good IT resources who get overwhelmed. Just adding more support engineers without ensuring their success, is not enough to maintain service quality. This is how CRES successfully assures service quality:
- Activity Matrix: For each type of support issue, we have developed and integrated a custom checklist in our helpdesk system. Whenever a new helpdesk ticket is added, system automatically opens a specific checklist on the screen depending on the issue type. This helps our support engineers follow the unique process for determining the root causes and addressing the problems.
- Artificial Intelligence: We have integrated the most advanced LLM trained AI model with our customized helpdesk system. AI also retains details of past similar problems and their solution for each customer. It makes best possible recommendations to our support engineers, for solving complex problems.
- Helpdesk Resource Onboarding Process: New team members in our organization go through a weeklong orientation and interactive training process, facilitated via our custom training videos, as well as “Shadowing & Reverse Shadowing” with our experienced resources.
This process ensures our resources are well equipped to successfully handle any kind of issues our customers may face.
Yes, we use state-of-the-art technologies to silently deploy new software, windows patches, and security patches to workstations and servers. This ensures that users continue to use their computers without interruption. In rare circumstances, if we need to directly access and do some work on users’ computers, we schedule it based on each user’s availability or during off hours.
Yes, we scale based on count of users and devices. We have a tiered pricing structure, and after each threshold, our corresponding rates go down, and a result your overall IT services costs curve down instead of growing at the same rate. Contact us to learn more about our tiered pricing model. We can provide you an IT cost calculator you can play with, to see how your pricing rates will decrease as your user base and device counts increase.
Yes, we offer comprehensive procurement services for both hardware and software to our IT customers. Our team ensures that you receive the best products tailored to your specific needs, whether it’s for upgrading existing systems or setting up new infrastructure. We handle everything from sourcing and purchasing to installation and configuration, ensuring a seamless and efficient process. Additionally, through our partnerships with leading hardware and software vendors, we can secure significant discounts for our customers, providing you with high-quality products at competitive prices.
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