Desktop support pricing depends on user count and the level of coverage, but most SMBs fall in the range of $35–$75 per user per month. The bigger point is ROI. Companies usually recover the cost through reduced downtime, fewer IT interruptions, and preventing high-impact failures. It’s one of the few operational investments that directly pays for itself.
Hiring in-house gives you one person with one schedule and one skill set. Modern IT needs a team: support, cybersecurity, patching, onboarding/offboarding, cloud administration, and network oversight. With us, you get a full team, 24×7 monitoring, and deeper expertise — typically at a lower cost than a single full-time salary.
No, we don’t. Most clients choose monthly or annual agreements. We want you to stay because the service is strong, not because you’re locked in.
Our engineers use a structured troubleshooting matrix tailored to each type of issue. When a ticket comes in, it automatically loads the correct checklist, so our process is standardized. On top of that, our helpdesk AI analyzes your company’s history and recommends solutions based on what has worked before. It’s systematic, documented, and repeatable — not guesswork.
If it’s a hardware or physical issue, we dispatch someone onsite through our regional field team or partner network. In places like New York and Chicago, we can usually provide same-day or next-day onsite support.
We stage updates in a controlled environment before rolling them out. Critical security patches get priority, but we delay anything that could disrupt sensitive systems. We also customize patch schedules for each client, especially those with specialized business applications.
Baseline security — patching, antivirus, monitoring — is included.
But we also offer Cybersecurity as a Service, which includes SOC monitoring, advanced endpoint protection, phishing defenses, and compliance reporting. If a business has HIPAA, PCI, or other regulatory requirements, that package becomes essential.
We support both. Many clients use hybrid environments, especially executives and creative teams.
Two things. First, process discipline — our activity matrix ensures consistency across every ticket, regardless of which engineer works on it. Second, AI-enhanced support — our system learns your environment over time, so we resolve repeat issues faster and more accurately. Those two combined create reliability that most MSPs simply don’t deliver.
If your MSP is proactive, fast, and transparent — stay with them. But most SMBs come to us because their provider is slow, reactive, or inconsistent. We’re happy to do a free assessment so you can see objectively where things stand.
Is onboarding disruptive? We’ve had MSPs take months to get up to speed.
We operate three divisions — IT Services, Software Solutions, and Staff Augmentation — and serve clients nationwide. We aren’t dependent on a single service line or client. We also give you performance-based exit clauses to keep us accountable.
Yes. That’s what our Virtual CIO service (vCIO) is for. We help with IT budgets, roadmap planning, cloud migration decisions, vendor evaluations, and quarterly technology reviews. Desktop support keeps you running; vCIO helps you grow strategically.
Yes. We’re deeply experienced with Microsoft 365, Azure, SharePoint, and the common systems SMBs rely on. Our support covers the full user workflow, not just the workstation.
Our pricing is flat-rate per user. We don’t charge extra for normal support. Anything outside scope is documented upfront, in writing — no surprises.
We carry full liability insurance, including cyber liability and errors and omissions coverage. We also use ITIL practices and peer review to avoid high-impact mistakes. You’re protected, and we take responsibility.
Yes. We offer contractually defined SLAs for response time, patch cycles, reporting, and resolution expectations.
Absolutely. Between our managed services team and our separate Staff Augmentation division, scaling is seamless. We grow with you, not behind you.
Our real numbers are straightforward:
- Critical issues: under 10 minutes
- Standard issues: 20–40 minutes
- Low priority: same business day
We track and publish these metrics internally and with clients. Our activity matrix and AI-backed workflow help keep those times consistent.
Yes, we offer comprehensive procurement services for both hardware and software to our IT customers. Our team ensures that you receive the best products tailored to your specific needs, whether it’s for upgrading existing systems or setting up new infrastructure. We handle everything from sourcing and purchasing to installation and configuration, ensuring a seamless and efficient process. Additionally, through our partnerships with leading hardware and software vendors, we can secure significant discounts for our customers, providing you with high-quality products at competitive prices.
