Proactive Desktop and User Support

Reactive IT support is frequently a model where organizations buy a block of support hours. This approach rewards inefficiency and puts organizations at risk. We take a proactive approach to perform routine preventive maintenance on your computers, phone systems, and mobile devices. This service also includes desktop and Office 365 cloud applications, configuring your printers, copier, and troubleshooting issues with network connectivity.

CRES prevents downtime with routine upkeep on all devices, keeping systems efficient.

CRES covers deployment, troubleshooting, and configuration for desktops, Office 365, and network connectivity.

CRES mitigates operational challenges for streamlined business operations.

We provide comprehensive support for users, their workstations, phone system, and mobile devices. This support also includes Office 365 applications, peripheral equipment, and troubleshooting issues with network connectivity.

Workstations
Mobile Devices
Office 365 Applications
Desktop Applications
Phone System
Cyber Security
Network Connectivity

Our Microsoft 365 support includes the following administrative functions including user administration, mobile device management, data management, compliance policies and legal hold.

User and Groups Administration
Email Service Management
Data Retention Policies
Litigation Hold

With CRES Desktop & User Support, you get full administration of your Exchange services, including Outlook and Exchange support, compliance management, and mail protection. This also includes implementing DKIM, DMARC, and SPF policies, so that you are protected against spoofing and assuring recipients that the sender is authentic, and content is legitimate.

Email Service Management
Exchange Policies Configuration
eDiscovery and Hold
Email Security

CRES Technology has extensive experience in SharePoint development and administration. This is evident by our proprietary CRES Real Estate Solutions, which is a suite of SharePoint applications built for Office 365 platform. Therefore, with our depth of experience with SharePoint, we can quickly build and maintain your own robust Intranet and Departmental sites as per your requirements.

Collaboration
Document Management
Business Process Automation
Intranet & Departmental Sites

Teams is one of the fastest-growing applications in the world today. With the introduction of Microsoft Copilot AI, you can do wonders with Teams and Copilot. We help our customers leverage the power of Teams and Copilot, by bringing together Office, One Drive, SharePoint, Office three sixty-five Groups, Planner, Chat, Virtual Meetings, Phone System, and so much more.

Data Loss Prevention (DLP) is both an art and science. It requires both knowledge, skill, and cutting-edge tools to implement and configure sound policies. With our extensive knowledge and experience with DLP, we can implement the appropriate DLP policies based on your business needs for confidential data. Several regulatory agencies require compliance with policies, such as HIPAA, PCI, and GDPR. CRES Technology is compliant with these policies and we assist our customers get compliant as well.

Workstations
Mobile Devices
Office 365 Applications
Desktop Applications
Phone System
Cyber Security
Network Connectivity

Email Service Management
Exchange Policies Configuration
eDiscovery and Hold
Email Security

Our Microsoft 365 support includes the following administrative functions including user administration, mobile device management, data management, compliance policies and legal hold.

User and Groups Administration
Email Service Management
Data Retention Policies
Litigation Hold

Collaboration
Document Management
Business Process Automation
Intranet & Departmental Sites

We've been using CRES IT Services since 2021. We appreciate their quick attention to helpdesk tickets and solving technical problems. They worked with us to define the IT strategy that has given us flexibility & scalability as our business has grown. One great example of CRES helping with our IT strategy is the implementation of the well-thought-out Microsoft 365 Groups, which reflected our ideal organizational structure in Teams and SharePoint-based Intranet. They're certainly helping us become more productive!

Head of Information TechnologyHealthcare Company

CRES has been precisely what we needed - a true extension of our IT department. They helped us seamlessly migrate our users from G-Suite and multiple Microsoft 365 tenants into a single consolidated Microsoft 365 environment. They are all sleeves rolled up to tackle each challenge and opportunity as it arises.

Chief Operating OfficerHealthcare Company

We've been using CRES IT Services for more than three years and the team is courteous, prompt, and professional. Their engineers always deliver quality work, and I can only rave over the high standards that they have maintained relative to our hardware and software. Their level of dependability and high-quality service is truly outstanding compared to other service providers of our past. We look forward to continuing a long-lasting relationship with CRES Technology.

IT DirectorReal Estate Company

CRES has been managing our servers for more than seven years. During this period they migrated and upgraded our MRI servers smoothly and securely. They are well familiar with supporting real estate business systems such as MRI, and we are happy with their guidance and support. Their team responds in a timely and professional manner.

Chief Information OfficerReal Estate Company

CRES has been helping us with all our IT support & we can fully recommend their friendly staff. Always available on the phone & when we have called them out, they have always managed to fix our problems. We are very pleased since we changed our IT support supplier. When they say they will do something they will do it, and always follow up with a call to see if everything is okay.

Director of Special ProjectsReal Estate Company

We recently transitioned from our previous MSP to CRES Technology and couldn’t be happier. I’m really impressed with their transition and onboarding process, as well as helpdesk support. Before signing an agreement with us, they performed a free IT Services Analysis to help us envision the ideal future state for our company. They proactively performed a Gap Analysis for our IT services and proposed both short-and long-term solutions for us in a collaborative effort. They're always willing to listen and talk through options to determine the best path forward. Support is instantly available from their knowledgeable resources via phone, email, and Teams

Director of OperationsReal Estate Company

A truly professional company who have taken time and effort to learn the requirements of our business and has tailored its service accordingly. All the support calls are answered immediately, with a timely, efficient resolution of our issues. It is reassuring to know they are available when needed. They will work through day and night to solve any issue that may occur to ensure your business runs as smoothly as possible.

Chief Operating OfficerReal Estate Company